Discover how our clients elevated their business with our IT support services.
What I like about AdRem Systems is the responsiveness to our employee needs. As the inhouse Desktop support manager, having a knowledgeable and responsive HelpDesk is important.
My time is freed up for tasks and projects knowing that AdRem Systems helpdesk has my back. They are quick, efficient and communicate with our employees in a way that we all have confidence in their ability to resolve issues. This makes everyone’s job easier.
I would recommend AdRem Systems, they get the job done.
When I started my search for a new partner, among the many, I interviewed was AdRem Systems. Their approach was simple. They asked good questions and most importantly they listened. The AdRem Systems team learned about our business first. Then they delivered.
Our previous providers help desk did not resolve issues quickly and the same issues kept reoccurring. We learned that our network lacked upgrades that were at the root of the problem. The old provider was not using a ticketing system. With AdRem our people regained confidence in our new upgraded network and their helpdesk was quick and efficient. Most importantly, the previous issues, were resolved quickly and pro-actively.
I have overseen the I.T. needs of my growing company for over 20 years. As our network grew, I decided to hire a managed service provider with an expectation that my I.T. infrastructure would be fully managed, protected and serviced. After a few years of my old provider supporting us, I found myself literally managing their problems that they did not, could not or would not resolve.
AdRem Systems Corporation came in, took control and responsibility of our Network. Their partnership with us has been responsive, professional, and predictable. Please give them a call.
AdRem Systems is a valued member of my team. I don’t worry about my technology; they keep me up to date and running so I can concentrate on my core business. My network is safe and secure. That gives me peace of mind!
I recently relocated my office, they worked with me to plan the move so I experienced limited downtime. My operation was up and running quickly allowing me to service my clients without any delay.
AdRem Systems is flexible to my needs. Their staff is friendly and courteous. I highly recommend you talk to them!
With over 21 years of experience, AdRem Systems Corporation is a trusted leader in IT support, serving 23 companies & multiple U.S. Federal Agencies. Our certified experts provide unmatched service & reliability.
Reduce Downtime, Boost Productivity
Enhance efficiency with our managed IT support services. Our 85% first-call resolution rate ensures quick solutions, keeping your business running smoothly.
Comprehensive Cybersecurity
Protect your business with robust IT computer support. Our leading cybersecurity measures safeguard sensitive data against threats and ensure peace of mind.
Expert Compliance Support
Achieve peace of mind with our compliance-driven IT support services. We navigate complex standards, ensuring your business remains compliant and competitive.
Experience unmatched IT support. Whether it’s routine troubleshooting or advanced technical solutions, we’ve got your business covered with expertise at every level.
Our remote support service ensures that problems are solved quickly, no matter where you are. With secure remote access, our technicians troubleshoot and resolve issues in real-time, minimizing downtime and allowing your business to continue functioning smoothly.
Whether it’s a software issue or a network glitch, our team is ready to support you remotely, providing efficient, cost-effective solutions to keep your operations on track.
Our on-site support service is designed for complex IT problems that require hands-on troubleshooting. We send expert technicians directly to your location, ensuring that issues are diagnosed and resolved quickly and effectively.
With our on-site support, you can expect minimal disruption to your business operations while addressing your IT challenges head-on. Our team works diligently to restore productivity and system functionality with personalized, in-person solutions.
Our end-user support service helps your team stay productive by offering quick, effective solutions to everyday technical problems. Whether it’s issues with software, devices, or systems, our support specialists are ready to assist with minimal disruption.
We provide immediate response times and practical guidance, ensuring that your employees can quickly get back to work without stress.
Our helpdesk support service provides rapid assistance with an average response time of 1.2 minutes. We prioritize efficiency, ensuring your tech problems are addressed quickly before they escalate. Whether your team faces hardware issues, software glitches, or other IT concerns, our dedicated helpdesk professionals are ready to provide immediate, actionable solutions.
With expert troubleshooting and guidance, we minimize downtime and keep your operations running smoothly, ensuring your business stays productive.
Our technical support service connects you with highly skilled technicians who specialize in resolving intricate IT challenges. From network configurations to server issues, we offer in-depth expertise to fix problems efficiently and prevent recurring issues.
With clear communication and tailored solutions, we ensure your IT infrastructure remains stable, allowing you to focus on business priorities.
AdRem provides end-to-end IT support, covering everything from Tier 1 troubleshooting to Tier 4 advanced technical solutions.
Our approach ensures that every IT challenge is addressed with speed and precision. With an impressive 85% first-call resolution rate, most issues are resolved during the initial interaction, saving time and minimizing disruptions.
For more complex challenges, our expert technicians deliver solutions with an average completion time of just 15 minutes.
This efficiency ensures your business operations remain seamless and productive.
Whether it’s day-to-day troubleshooting or mission-critical support in Ann Arbor, our comprehensive IT services provide the reliability, scalability, and expertise your organization needs to thrive.
Experience seamless tech support in Ann Arbor with a 99% satisfaction rate and 24/7 live assistance for stress-free IT management.
Discover comprehensive support with our full range of tailored IT solutions available locally.
We offer a comprehensive range of IT support services tailored to meet the needs of small to mid-sized businesses. Whether you need helpdesk support, network management, or cybersecurity solutions, we have you covered. Our team specializes in implementing cutting-edge technologies and proactive strategies to safeguard your operations. With a dedicated service, you can expect unmatched local expertise and prompt responsiveness. We emphasize personalized service, ensuring that your IT systems are secure, efficient, and aligned with your business goals. Let us be your partner in optimizing your technology infrastructure.
When IT issues arise, prompt resolution is critical. Our goal is to respond immediately to your support ticket. We utilize advanced remote management tools to quickly diagnose and address issues. In many cases, we resolve problems within an hour. However, for complex technical challenges, our team is ready to provide on-site support. Our proactive monitoring system helps us spot potential issues before they impact your operations. Our commitment to timely service ensures you experience minimal downtime, keeping your business operations running smoothly and efficiently.
Our IT support stands out through a mix of local expertise and global best practices. We offer a deep understanding of the area’s business landscape, allowing us to tailor solutions directly to your needs. Our team combines technical expertise with a personal touch, focusing on strong relationships and clear communication. We integrate advanced cybersecurity measures and customized IT strategies designed specifically for your growth. Our customer satisfaction rate consistently exceeds 95%, reflecting our commitment to providing exceptional service and value to each partner.
Data security is our top priority. We implement a multi-layered approach to protect your sensitive information from threats. This includes deploying firewalls, intrusion detection systems, and encryption protocols.
Backed by over two decades of experience protecting mission-critical data for both U.S. Federal Agencies and private businesses, we regularly conduct security audits and compliance checks aligned with frameworks like HIPAA, NIST, and CMMC.
Our IT support team stays current with the latest cybersecurity trends and threats, ensuring your business is protected. Education is also key, so we offer training to help you and your team recognize potential risks. Your data is safeguarded with state-of-the-art solutions, minimizing vulnerabilities and ensuring peace of mind.
Absolutely! We specialize in providing strategic IT consulting to help you navigate technology challenges and opportunities. Our team will work closely with you to develop a comprehensive IT strategy that aligns with your business objectives. We analyze your current IT infrastructure, recommend enhancements, and help implement scalable solutions to support growth. From cloud integration to network optimization, our approach is tailored to your unique needs. Empower your business with a forward-thinking IT strategy designed to enhance efficiency and drive innovation. Let’s work together to harness technology for your success.
SERVICE MARK NOTICE:
AR AdRem Systems, AdRem Systems and the Stylized AR Logo are registered service marks of AdRem Systems Corporation and may not be used without permission.
The names of products and services of other companies mentioned herein may be the registered marks of their respective owners.
